Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill customers and snatch a larger market share from your competitors....Offer to do an extraordinary favorHere's an example of what I mean: A customer of a moving firm wanted to ship a kitchen table an
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Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill customers and snatch a larger market share from your competitors....Offer to do an extraordinary favorHere's an example of what I mean: A customer of a moving firm wanted to ship a kitchen table an
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1.) Quality Call Center Software
Your company needs to pull ahead of the others. It is just a fact that the more quality work you can produce the more clients you will have. When it comes to call center software, this is just what you need to have. There are many different varieties of t...
2.) Payroll, Is It A Pain?
For those who own and operate a business, the daily chores of managing payroll are difficult and most importantly, they are time consuming. For those that have a few employees to those that have many, it is necessary to get the glitches out though and tak...
3.) Six Steps to Guarantee Your Business Success
Many of us slave away for years for one uninspiring company after another and dream of the day when we can sack the boss and go it alone. If youíre contemplating starting your own business then Iím here cheering you on from the sidelines because t...
4.) How To Sustain With An Online Home Business!
Doing home business online is very popular. There are many, many homebusiness websites that compete for customers. Get quick rich schemes are praised and offered daily in the internet. The other side of the coin is: Many websites disappear as well as many...
5.) Managing Your Home Based Online Business - 5
In this series of articles so far, I have argued the need to use management practices even if you have your own home based online business. The discipline imposed on yourself will eventually make the business stronger and more profitable. I have touched u...
6.) How Leaky is Your Sales Pipeline?
Copyright 2005 Empower Business SolutionsDoes your Sales Pipeline leak? If you answered no, you donít even understand the question. Every businessí Sales Pipeline leaks to some extent. The question is: Have you done everything you can to ensure that it...
7.) Managing Your Home Based Online Business - 4
Working at home in a business on your own, and having responsibility for managing yourself and all the specialist functions of the business, has been my theme for the last 3 articles in this series.One of the most important departments in any comp...
8.) Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and prov...
9.) Is Your CRM System Destined To Fail?
It's time to put your trusty CRM software to work; to let it earn its keep. You're about to blast an email out to several thousand potential customers. First you run a search of people and companies you want to target. You soon realize something'...
10.) The Business Autopsy: A Fact Of Life
Last time we discussed the importance of performing an autopsy on a dead business. No, I haven't been watching too many of those wonderfully graphic, TV forensic investigation shows. The reason I recommend you do a business autopsy is to uncover the ex...
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