Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill customers and snatch a larger market share from your competitors....Offer to do an extraordinary favorHere's an example of what I mean: A customer of a moving firm wanted to ship a kitchen table an
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Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill customers and snatch a larger market share from your competitors....Offer to do an extraordinary favorHere's an example of what I mean: A customer of a moving firm wanted to ship a kitchen table an
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1.) Computers answer PM "what if" questions?
Computers answer PM "what if" questions? Publishing Guidelines: You may publish my article in your newsletter, on your website or in your print publication provided you include the resource box at the end. Notification would be appreciated but is not r...
2.) Find An Offline Passion To Help Your Online Business Prosper
Have you ever had the feeling that you are just in the middle of nowhere with your online business?That you are on your own out in the cyber desert?Totally separated from the outside world?Should I use the term alienated from the outside world?...
3.) Four Easy Steps To More Motivated Employees
There is no particular set of rules that one should follow in motivating employees. We each have our own driving force when it comes to doing an excellent job at work. A working mother could be motivated by her children, who serve as her inspiration to su...
4.) How to Prepare an Effective "30 Second Commercial" for Your Business
"What do you do?"This is the question that every business owner or sales person wants to hear--permission to tell someone what they do possibly make a sale (or at least a valuable contact).The problem is that many business owners and sales people a...
5.) Groups, Committees, and Boardrooms: Making Meetings Run Smoother
Due to the complexities of human nature, few groups can work together without problems. Whether it is the neighborhood association, the PTA, a company board or any legislative body, the importance of good communication and the leader's tact will play a...
6.) Why Analyzing your Home Business Competition is Important
When you first begin your home based business venture, it is vital that you take a close and unbiased look at your direct competition so as to gain the insights that will be needed. This is probably one of the most key parts of your business plan, and it ...
7.) Use the Right Floor Maintenance Equipment For the Job
Copyright 2006 The Janitorial StoreOne of the first add-on services most cleaning contractors want to add to their janitorial service is floor care - stripping and waxing, burnishing, and buffing. In order to perform these services, you must use the ri...
8.) Do You Know What Your Customers Want?
"The True Function of Any Successful Business is to Sell People Precisely What They Want To Buy" - Bob SerlingI suppose the above seems rather obvious. After all, no customers, no business, right? But if the failure rate of businesses today is any indi...
9.) Your Business Plan: 9 Places To Look For A Great Opening Line
There it is. That blank screen with the little blinking line. And everything sounds so mundane.Jake's Bakery will serve the best cakes in the county. (Yawn.)I researched the industry and found that it is fail-proof. (Yawn.)We came together t...
10.) How You Can Profit From Lost Copywriting Secrets
Copyright 2006 Peter WoodheadThis is the fourth article in a series about the history of advertising.The previous article outlined how marketing greats, John E.Kennedy and Claude Hopkins made their impact in the world of advertising.They both lef...
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